FAQ

Frequently Asked Questions

🖨️ Production & Shipping

How long does it take to receive my order?

All APDM Designs products are made to order through our print-on-demand partner, Printful. Your order goes through two stages:

  • Production time: 2–5 business days for most apparel and accessories.
  • Shipping time (domestic US): 3–4 business days (Standard) or 1–3 business days (Express).

In total, expect your order to arrive within 5–9 business days for standard domestic shipping.

Do you ship internationally?

Yes! International orders ship via Standard (5–20 business days after fulfillment) or Express (1–3 business days after fulfillment). Delivery times vary by destination. Please note that customs duties and import taxes may apply and are the responsibility of the recipient.

Will I receive a tracking number?

Yes. Once your order ships, you'll receive a confirmation email with a tracking link. Please allow 24–48 hours for tracking to update after you receive the notification.

Why does production take a few days?

Every item is printed specifically for your order — nothing sits in a warehouse. This means your product is freshly made with care, but it does add a few days before it ships.

📏 Apparel Sizing & Fit

How do I find my size?

Each apparel product page includes a size chart in the product description. We recommend measuring yourself and comparing to the chart rather than going by your usual size, as fit can vary by style and brand.

How should I measure myself?

  • Chest: Measure around the fullest part of your chest, keeping the tape level.
  • Waist: Measure around your natural waistline.
  • Hips: Measure around the fullest part of your hips.

Do your shirts run true to size?

Most of our unisex tees have a relaxed, slightly oversized fit. If you prefer a more fitted look, consider sizing down. Women's styles are cut closer to the body. When in doubt, check the size chart on the product page.

What if my size isn't available?

Availability varies by product. If a size is sold out or not listed, feel free to contact us — we may be able to accommodate special requests.

🔄 Returns & Exchanges

What is your return policy?

Because every item is made to order, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. Please review the size chart carefully before ordering.

However, if your item arrives damaged, defective, or with a print error, we will make it right. Contact us within 14 days of delivery with a photo of the issue and your order number.

My order arrived damaged — what do I do?

We're sorry to hear that! Please reach out to us within 14 days of receiving your order. Include your order number and a clear photo of the damage, and we'll arrange a replacement or refund promptly.

Can I cancel or change my order?

Orders enter production quickly. If you need to cancel or make a change, contact us as soon as possible — ideally within 1–2 hours of placing the order. We cannot guarantee changes once production has begun.

🧺 Care Instructions

How do I care for my printed apparel?

  • Machine wash cold, inside out.
  • Use a gentle cycle and mild detergent.
  • Do not bleach.
  • Tumble dry on low heat, or hang to dry for best results.
  • Do not iron directly on the print.
  • Do not dry clean.

Following these steps will help preserve the print quality and fabric for years to come.

💬 Still Have Questions?

We're happy to help. Contact us here and we'll get back to you as soon as possible.